ABSTRACT
Many organizations encounter various problems in communication within and outside the organization. Due to this fact, the researcher deemed it necessary to research into various communication techniques/system, methods and channels of communication adopted by Power Holding Company of Nigeria Plc in the achievement of an organizational performance.
The aims of this write-up was actually to determine the adequacy of communication system in Power Holding Company of Nigeria and also to ascertain the possible barriers, that would hinder the effectiveness of the system which in turn effects the organization performance. In carrying out this research, review of related authors’ works was actually on barriers, principle and importance of communication.
To ascertain the people opinion on the adequacy and the possible communication barriers, there would be no other way of determining the opinion of different individuals rather than through questionnaires, oral interview and observation.
From the questionnaires, presentation of analysis and interpretation of data were drawn, showing that there are certain communication barriers that hinder organization performances. Some recommendations were then deduced from the findings which the researcher feels that if management adopts it may improve the role of communication system in Power Holding Company of Nigeria.
TABLE OF CONTENTS
Title Page i
Approval Page ii
Dedication iii
Acknowledgement iv
Abstract v
CHAPTER ONE:
INTRODUCTION
1.1 Background to the Study 1
1.2 Statement of Problem 6
1.3 Objectives of the Study 7
1.4 Significance of the Study 8
1.5 Scope of the Study 9
1.6 Research Questions 10
1.7 Research Hypothesis 10
1.8 Limitations of the Study 11
1.9 Definition of Terms 12
References 13
CHAPTER TWO:
REVIEW OF LITERATURE 14
2.2 Communication Process 16
2.3 Channels/Methods of Communication 21
2.4 Need for Effective Communication 26
2.5 Barriers to Effective Communication 29
2.6 Principles of Effective Communication 32
References 36
CHAPTER THREE:
RESEARCH DESIGN AND METHODOLOGY
3.1 Research Design 37
3.2 Population of the Study 38
3.3 Area of Study 38
3.4 Sample Size 39
3.5 Sampling Technique 40
3.6 Instrument for Data Collection 41
3.6.1 Questionnaire 41
3.6.2 Interview 42
3.6.3 Library Research 43
3.7 Method of Data Collection 43
3.8 Method of Data Analysis 45
CHAPTER FOUR
4.1 Presentation and Analysis of Data 46
CHAPTER FIVE:
DISCUSSIONS, RECOMMENDATION AND CONCLUSIONS
5.1 Discussion of Results/Findings 56
5.2 Conclusion 59
5.3 Implication(s) of the Research Findings 60
5.4 Recommendations 61
5.5 Suggestions for Further Research 64
References 66
Bibliography 67
